Zendesk is the customer service platform UK companies use for helpdesk ticketing, live chat, and knowledge bases. Agents get a unified inbox across email, chat, social, and phone, with AI-powered responses and macros. Pricing starts at £19/agent/month (annual) for Suite Team. It integrates with Slack, Shopify, and 1,500+ apps. GDPR compliant with EU data residency. Zendesk is the market leader for a reason — reliable and scalable, though pricing climbs with add-ons; lighter alternatives like Help Scout suit smaller teams.
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