Help Scout is the helpdesk built for teams that want personal, human support. Its shared inbox, customer profiles, and knowledge base feel like email rather than a ticket system — UK agencies and SaaS companies love the low-friction experience. Pricing starts at $20/user/month (annual). It integrates with Slack, Shopify, and Stripe. GDPR compliant with EU data processing. Help Scout is ideal for UK teams of 2-20 that prioritise reply quality over ticket volume; larger orgs may need Zendesk's routing power.
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