Freshdesk is Freshworks' helpdesk software — a friendly, affordable ticketing platform for UK support teams. It covers email, chat, phone, and social ticketing, with automation, SLAs, and a knowledge base. The free tier supports up to 2 agents; paid plans start at $15/agent/month. It integrates with Shopify, Slack, and 1,000+ apps. GDPR compliant. Freshdesk is the best value support platform for UK SMBs — 90% of Zendesk's functionality at a fraction of the price.
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