Freshdesk
Customer Support · Free tier · Startups
★★★★★ 4.5 (7,400 reviews)

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✓ GDPR Compliant
Free tier

Freshdesk is Freshworks' helpdesk software — a friendly, affordable ticketing platform for UK support teams. It covers email, chat, phone, and social ticketing, with automation, SLAs, and a knowledge base. The free tier supports up to 2 agents; paid plans start at $15/agent/month. It integrates with Shopify, Slack, and 1,000+ apps. GDPR compliant. Freshdesk is the best value support platform for UK SMBs — 90% of Zendesk's functionality at a fraction of the price.

Key Details

  • Category: Customer Support
  • Pricing Model: Free tier
  • Starting Price: Free tier
  • Team Size: Startups / Small Teams
  • Rating: 4.5/5 (7,400 reviews)
  • GDPR Compliant: Yes — suitable for UK/EU businesses
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